Privacy Policy

    Privacy Policy

     

    Effective Date: 15/02/2022

    1. Introduction Welcome to KoolBuy, an eCommerce platform specializing in the sale of freezers, including solar and non-solar models, along with accessories. We offer customers flexible payment options, including outright purchase and Buy Now Pay Later (BNPL) installment payments. This Privacy Policy outlines how we collect, use, and protect your personal information.

    2. Information We Collect We collect the following types of personal information when you interact with KoolBuy:

    • Personal Identifiable Information (PII): Name, email address, phone number, shipping and billing address.

    • Financial Information: Payment details for outright purchases or installment plans.

    • Account Information: Login credentials and transaction history.

    • Usage Data: Information about your interactions with our website, such as IP address, browser type, and cookies.

    3. How We Use Your Information We use your personal data to:

    • Process and fulfill orders, including BNPL installment plans.

    • Provide customer support and respond to inquiries.

    • Improve our platform, services, and user experience.

    • Send promotional emails, special offers, and updates (with opt-out options).

    • Comply with legal obligations and prevent fraud.

    4. Data Sharing and Disclosure We do not sell or rent your personal information. However, we may share data with:

    • Payment Processors: To facilitate secure transactions.

    • Logistics Providers: For order fulfillment and delivery.

    • Financial Partners: If you opt for BNPL services, we may share relevant data with our financing partners.

    • Legal Authorities: When required by law or to prevent fraudulent activities.

    5. Data Security We implement appropriate security measures to safeguard your personal data, including encryption and access controls. However, no system is entirely secure, and we encourage users to protect their login credentials.

    6. Your Rights and Choices You have the right to:

    • Access and update your personal data.

    • Request data deletion (subject to legal requirements).

    • Opt out of marketing communications.

    • Manage cookie preferences via browser settings.

    7. Cookies and Tracking Technologies We use cookies to enhance user experience and analyze website traffic. You can modify your cookie preferences in your browser settings.

    8. Third-Party Links Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage users to review their policies.

    9. Updates to This Privacy Policy We may update this policy periodically. Any changes will be posted on this page, and significant updates will be communicated via email or platform notifications.

    10. Contact Information For any privacy-related inquiries, please contact us at:

    • Email: support@koolbuy.com
    • Phone: +23499567890
    • Address: Araromi Avenue, Gbagada, Lagos, Nigeria